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Frequently Asked Questions
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Please read our FAQ before sending us a message.
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[accordion-item title=”What is the turnaround time on orders?”]
Small and Medium sized orders >500 will typically be sent out within 2-3 business days.
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[accordion-item title=”Can I get samples of a product before I commit?”]
Of course! Click the “samples” button on the product you would like to try. We limit our samples to 5 per order. If you would like to inquire about obtaining additional samples with your order, please contact us directly.
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[accordion-item title=”Can I place an order over the phone or email?”]
Although we are encouraging all of our clients to utilize our online ordering system, you can still place an order over the phone or by email.
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[accordion-item title=”How does the pricing work?”]
Upon account creation, we assign your account a pricing tier based on the information you provided. If you think your pricing tier is incorrect or you would like us to reevaluate your account, feel free to contact us.
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[accordion-item title=”My order was damaged, missing products or incorrect. Help?”]
Please Contact Us to resolve the order issue.
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[accordion-item title=”Do you ship international?”]
We do have international shipping options. If you are outside of the United States, please contact us before ordering. We do not currently fulfill international orders through our website.
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[accordion-item title=”Which payment methods do you accept?”]
The easiest way to pay is by Debit or Credit Card. We use Authorize.net as a secure encrypted payment gateway to process transactions. We also accept Check, and Money Wire. The order will be shipped out after the money has been cleared with our bank.
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